UR Health + Fitness

We provide Personal Training, Exercise Rehabilitation, Small Group Classes, Nutritional Coaching, and Online Coaching.

Privacy Policy

Last Updated: 07 Nov 2025
Business Name: UR Health & Fitness
Website: https://urhealthandfitness.com.au
Social Media: Facebook & Instagram: @urhealthandfitness247

1. Overview

This Privacy Policy explains how UR Health & Fitness (“we”, “our”, “us”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, engaging with us online, or providing personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information you provide directly to us, including but not limited to:

Name
Email address
Phone number
Enquiry form submissions
Booking or registration details

We may also collect information automatically through:

Website analytics (e.g., device type, pages viewed, IP address)
Cookies and similar tracking technologies

Social Media Data

When you interact with us on platforms such as Facebook or Instagram (@urhealthandfitness247), we may also receive:

Public profile information
Comments, messages or interactions
Marketing performance insights and audience analytics provided by the platform

We only access information that you have knowingly made available or permitted these platforms to share in line with their privacy settings.

3. Purpose of Collection

We collect and use personal information to:

Respond to enquiries and provide services
Manage appointments, memberships, and communication
Conduct administrative tasks
Improve our website, services, and customer experience
Send marketing communications, promotions, and updates

By submitting your personal information, you authorise us to contact you for both administrative and marketing purposes, unless you revoke your consent (see Section 7).

4. Disclosure of Personal Information

We may disclose personal information to:

Service providers assisting in website hosting, email, bookings, advertising, or CRM management
Social media platforms for audience targeting or analytics
Legal or regulatory authorities, if required by law

We do not sell or trade personal information.

5. Online Advertising & Remarketing

We may use:

Facebook Pixel
Instagram Ads
Google Analytics or similar tools

These tools allow us to:

Measure website engagement
Deliver targeted advertisements
Improve marketing relevance and effectiveness

You can manage ad preferences via the settings in your social media accounts or browser.

6. Data Security

We take reasonable steps to safeguard personal information from misuse, loss, and unauthorised access.
However, no data transmission over the internet is fully secure, and we cannot guarantee absolute protection.

7. Access, Correction & Withdrawing Consent

You may:

Request access to the personal information we hold
Request corrections to inaccuracies
Withdraw your consent to marketing communications at any time

To withdraw consent, you may:

Click “unsubscribe” in any marketing email, or
Contact us directly (see Section 9)

Revoking marketing consent does not affect our ability to contact you for essential updates or service-related communication.

8. Third-Party Websites and Links

Our website and social media pages may include links to external websites.
We are not responsible for the privacy practices or content of those sites.